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DTSTART:20260513T180000Z
DTEND:20260513T190000Z
DTSTAMP:20260513T000000Z
SUMMARY:PCI - You're Not a Social Worker\, But ...
DESCRIPTION:While library staff are not trained social workers\, they are 
 often placed in situations that require empathy\, de-escalation\, and 
 informed referrals due to the growing complex behavioral\, and 
 social-emotional needs within their branch communities. \nThis webinar is 
 designed to provide practical\, realistic tools that library professionals 
 can use within their role and scope\, without expecting them to replace 
 trained clinicians or social service providers.  \n\nAttendees will learn 
 how to:\nCommunicate with patrons using empathy while maintaining 
 professional boundaries\nRecognize and manage personal bias\, stress 
 reactions\, and emotional triggers\nBuild and leverage relationships to 
 connect patrons with appropriate community resources\n\nWho will benefit 
 from this program:\nThis training is ideal for library staff\, customer 
 service representatives\, frontline professionals\, supervisors\, and 
 administrators who regularly interact with the public and encounter patrons 
 experiencing mental/emotional distress\, crisis\, or other complex life 
 challenges.\n\nBryanta Spencer Biography\nBryanta L. Spencer\, LISW-S\, is 
 the Founder and CEO of Fortitude Wellness & Consultations and the Social 
 Work Manager of the Cuyahoga County Public Library system. Holding 
 certifications in trauma\, integrative medicine\, and mental health first 
 aid she specializes in therapeutic services\, clinical supervision\, 
 professional development and consulting for organizations\, schools\, and 
 community-based systems. Bryanta is known for her out-of-the-box thinking\, 
 charismatic engagement style\, and practical equity centered 
 trauma-informed trainings that bridges real-world challenges with clarity 
 and impact. Her work focuses on strengthening frontline professionals and 
 helping institutions better service the underserved and unseen with 
 dignity\, skill\, and compassion.\n\n \n\nJoin Meeting: 
 https://us06web.zoom.us/webinar/register/4317728197556/WN_jQnlm2PUSUiTueYVP1eJyQ
ORGANIZER;CN="Valarie Lamoreaux":MAILTO:valarie.lamoreaux@ks.gov
CATEGORIES:Other Librarian Training
CONTACT;CN="Valarie Lamoreaux":MAILTO:valarie.lamoreaux@ks.gov
STATUS:CONFIRMED
UID:LibCal-16814824
URL:https://calendar.library.ks.gov/event/16814824
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