Effectively managing challenging employee behaviors requires a balance of strong communication skills, emotional intelligence, and strategic problem-solving. This program will provide you with practical tools and techniques to address difficult situations while fostering open dialogue and a respectful workplace culture. 
Whether you’re managing resistance to feedback, addressing negativity, or resolving team conflicts, this workshop will empower you to confidently lead with effective communication and proven strategies for success.
Key points covered:
•    Identify underlying causes of challenging behaviors
•    Strengthen communication skills to navigate tough conversations with clarity and empathy
•    Apply conflict resolution techniques to build collaboration and trust
•    Develop actionable plans to prevent and manage recurring issues

Dr. Stevie Munz ~ Biography
Dr. Stevie M. Munz, Ph.D. is an award-winning teacher and researcher with 10+ years of experience in the communication field. She has led hundreds of discussion forums, presentations, trainings, and workshops. As a communication expert, she is passionate about developing your communication power skills!

This training is made available to Kansas library staff through the State Library of Kansas' subscription to PCI Webinars.