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Library Customer Data: Privacy vs. Personalization (RIPL) Online
Customer privacy and confidentiality are core public library values. Our default is to not make use of our customer behavior data, in spite of the fact that it would allow us to personalize and market targeted services. Where is the middle ground between maximum privacy and maximum personalization that respects our commitment to privacy while allowing us to use data to guide service design and delivery? There is not one perfect answer, but this webinar will explore the topic in theory and in practice. Interact with colleagues to find your comfort zone along the privacy vs. personalization continuum, both personally and in your organization.
- Date:
- Thursday, January 9, 2025
- Time:
- 12:00 PM - 1:30 PM
- Time Zone:
- Central Time - US & Canada (change)
- Online:
- This is an online event.
- Event URL:
- https://www.ripleffect.org/webinars/
- Categories:
- Management
Event Organizer
Erika Taylor